Our Privacy Policy

At Cobains we take the privacy of our clients and website users very seriously. This privacy policy explains how we use the information collected about you; how you can instruct us if you prefer to limit the use of that information and procedures we have in place to safeguard your privacy. We ask that you read this Privacy Policy (“the Policy”) carefully as it contains important information about how we will use your personal data.

Who are we?  We are COBAINS SOLICITORS LTD. We practice from 201-203 Church Street Blackpool FY1 3PA and that is also our registered address with Companies House. We are a “small business” for the purposes of GDPR (General Data Protection Regulation) namely less than 250 employees.

For the purposes of the GDPR 2018, Cobains Solicitors Ltd is the “data controller” (i.e. the company who is responsible for, and controls the processing of, your personal data).

Personal data we may collect about you

We will obtain personal data about you (such as your name and address and contact details) whenever you complete an online form or instruct us to represent you in legal matters. For example, we will obtain your personal data when you register to use our website, send us feedback, contact us for any reason, sign up to a service or instruct us to act for you in legal matters. We may also obtain sensitive personal data about you if you volunteer it during the completion of an online form or a paper form, or generally instruct us to act as Solicitors on your behalf.  If you volunteer such information, you will be consenting to our processing it for the purpose of the supply of our services. We may also obtain from you other information such as; any previous names, nationality,  marital or relationship status, National Insurance Number, details of your job, business or State Benefits and other information which we consider necessary to enable us to deal with your legal matters

We may monitor your usage of our website. This may include monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on “Use of cookies” below.

Occasionally we may receive information about you from other sources (such as credit reference agencies, Government Departments, Banks & Building Societies, the Courts, Crown Prosecution Service (CPS), Probation Service and others sources) which we will add to the information which we already hold about you in order to help us provide you with legal services and improve and personalise our service to you.

How we may use your personal data

We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:

  • to help us identify you and any accounts or records you hold with us.
  • administration.
  • statistical analysis.
  • customer profiling 
  • marketing, see “Marketing and opting out” below.
  • billing and order fulfilment.
  • customising our website and its content to your particular preferences.
  • to notify you any changes to our website or our services that may affect you.
  • security vetting.
  • improving our services.
  • Checking your identity. In many cases we are obliged to check your identity for legal reasons such as Money Laundering or financing terrorism and in some cases for Legal Aid and Law Society records. We will hold this information for 5 years after our business relationship with you ends.

Marketing and opting out

Unless you have asked us not to do so, we may contact you by mail, telephone and email about products, services, promotions, news and charitable causes. If you prefer not to receive any further marketing communications from us, you can opt out at any time. See further “Your rights” below.

Disclosure of your personal data

We may disclose your personal data to:

  • our agents and service providers (e.g. providers of web hosting, application providers or maintenance services)
  • Third parties who need to have your information to enable your case or transaction to proceed (e.g. Banks, Building Societies, other Solicitors, CPS, Probation, Barristers, The Courts and so on)
  • Our auditors and the Solicitors Regulation Authority for audit, quality control and other purposes
  • Our legal advisors and Insurance providers 
  • CROSS BORDER TRANSFERS. It is unlikely that we will need to transfer any of your information outside the EEA, however if we do need to use experts or lawyers in other countries we will ensure appropriate protection is in place (to transfer information securely) and we will inform you when we need to do that
  • law enforcement agencies in connection with any investigation to help prevent unlawful activity

Keeping your data secure

We have put in place various security procedures to protect your information. Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet. Contacting us by general e mail cannot be guaranteed to be a secure medium. If you have access to secure email such as cjsm.net then that is a preferred method. Your data will be stored on our computer systems which have a high industry standard of security. Data is also manually recorded on paper files.

Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance.

Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his or her personal data.
  • receive on his/her behalf any data protection notices.

Use of cookies

Please visit our Cookie Policy page. We may use cookies if you visit our website

Your rights

You have the right, subject to the payment of a small fee to request access to personal data that we may process about you. If you wish to exercise this right you should:

  • put your request in writing.
  • include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill).
  • specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

  • put your request in writing.
  • provide us with enough information to identify you (e.g. account number, username, registration details).
  • specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:

  • put your request in writing (an email sent to s.tait@cobains.co.uk with a header that says “Unsubscribe” is acceptable).
  • provide us with enough information to identify you (e.g. account number, username, registration details).
  • if your objection is not to direct marketing in general, but to direct marketing by a particular channel (e.g. email or telephone) please specify the channel to which you are objecting.

Linking to or from third party websites

We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from this Website and recommend that you check the policy of each site you visit.

Updating your details

If any of the information you have provided to us changes, for example, if you change your name or email address, please let us know the correct details by sending an email to s.tait@cobains.co.uk.

Our contact details

We welcome your feedback and questions. If you wish to contact us, please send an email to s.tait@cobains.co.uk or you can write to us at the address provided earlier. We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.

If you have any questions specifically about our Privacy Policy please email: s.tait@cobains.co.uk or trevor@cobains.co.uk